Privacy Policy

1. Introduction

ValianAI LLC ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website valianai.com and use our services.

This policy complies with applicable US federal laws, the California Consumer Privacy Act (CCPA), and other relevant privacy regulations. By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with our website or services:

• Contact Information: Name, email address, phone number
• Business Information: Company name, job title, industry
• Project Details: Information about your digital requirements, project descriptions
• Communication Records: Messages, inquiries, and consultation requests

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Cookies and Tracking: Session cookies, analytics cookies, and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide digital marketing, website development, and chatbot services
• Communication: To respond to inquiries, schedule consultations, and provide customer support
• Business Operations: To process requests, manage projects, and maintain client relationships
• Marketing: To send relevant information about our services (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Website Improvement: To analyze usage patterns and improve our website functionality

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and technical infrastructure
• Email marketing and communication services
• Analytics and website performance monitoring
• Customer relationship management (CRM) systems

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. International Data Transfers

Important Notice: Our website and services may involve the transfer of your personal information to servers located outside the United States, including servers in India. While these servers are used for data processing and transmission, no personal data is permanently stored on international servers.

We ensure that:

• All data transfers comply with applicable privacy laws
• Appropriate safeguards are in place to protect your information during transit
• Third-party processors are contractually bound to maintain data security standards
• Data is processed only for the specific purposes outlined in this policy

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure and access controls
• Regular security audits and updates
• Employee training on data protection practices
• Incident response procedures for data breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Our legitimate business interests

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes (where applicable)

Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

14. Effective Date

This Privacy Policy is effective as of January 2025 and applies to all information collected by ValianAI LLC from that date forward.